Have you submitted a waitlist request? Is your desired hotel no longer available? Here are some helpful tips to guide you through SXSW Housing & Travel’s waitlist policies and procedures.
The hotel I want isn’t available. Can I get on a waiting list?
Although SXSW Housing & Travel offers a wide selection of hotels, high demand means we can’t always meet everyone’s needs right away. To satisfy as many attendees as possible, we offer a hotel waiting list. This helps us fill dates that become available as reservations are canceled or changed.
How do I make a waitlist request?
Once you register, you can get on the hotel waiting list. Just follow the simple instructions in our Wait List FAQ. Once you’ve entered our booking system from your SXSW shopping cart or SXsocial Account, you are able to select “join waitlist” for a specific hotel if you don’t already have a reservation in place.
How close am I to the top of the wait list?
Because of the many variables in the waitlist, we are unable to let you know your place on it. A limited number of names are added to each hotel’s waitlist based on how many requests we have fulfilled in the past. Typically we are able to accommodate a large percentage of waitlist requests, though we don’t often see a lot of movement until mid-February as guests face their cancelation deadlines. There are no guarantees, but SXSW works diligently between now and March to fulfill every request we can.
The hotel I want to waitlist for isn’t showing up.
The waitlist for some downtown hotels are already at capacity for the first half of SXSWeek®, but waitlist availability changes regularly as guests adjust or cancel their reservations. As long as you don’t have a reservation with us, you can return to our booking system at any time to check for new hotel or waitlist availability.
I have a reservation at a hotel outside of downtown, can I waitlist for something closer?
Registrants and other official attendees can either confirm a reservation at an available hotel OR join the waitlist. You cannot both confirm a reservation and get on the waitlist for another property.
Can I cancel my confirmed reservation to get on the wait list?
If you already have a reservation with SXSW Housing & Travel and are considering canceling it to join our waitlist, please contact firstname.lastname@example.org for guidance before taking action. Don’t cancel your existing reservation unless you no longer need hotel accommodations.
How will I know my waitlist request has been fulfilled?
Should a room become available that meets your waitlist request, SXSW Housing books it immediately and emails the reservation confirmation to you. Make sure you add email@example.com to your email contacts so the confirmation doesn’t end up in your spam folder.
What if my waitlist request is fulfilled and I no longer need a hotel reservation?
SXSW Housing & Travel works until your check-in date to fulfill your wait list request. If your waitlist request is fulfilled and we book your room within the hotel cancellation deadline period (usually 7 to 14 days prior to check-in), you are responsible for the hotel cancelation penalty if you no longer need the reservation. Therefore it is very important to cancel your waitlist request if you find accommodations outside of SXSW or no longer need your waitlist request for any reason. We never charge a penalty for canceling a wait list request.
How do I cancel my waitlist request?
If you have a wait list request and no longer need a reservation with SXSW Housing & Travel, follow the link to make changes, located in your wait list confirmation email, SXSW shopping cart or SXsocial Account to cancel your waitlist request.
Email firstname.lastname@example.org or call us at (512) 467-7979.
Register to attend SXSW 2017 by Friday, September 9 at 11:59pm PT for the biggest savings of the season.
Photo by Christopher McNeil