There are a few things you need to know about booking your hotel when Housing and Registration go live on August 1, but the most important thing to remember is that the SXSW Housing & Travel team is here for you every step of the way.
As you make your plans, here are some tips and policies to keep in mind to help you prepare to book your hotel for SXSW 2017:
To ensure SXSW Housing & Travel hotel rooms go to SXSW attendees, each registrant is limited to one hotel reservation. Each reservation must be made separately through your SXSW shopping cart or SXsocial account.
To register and book hotels for multiple people in your organization, SXSW Housing & Travel recommends you purchase all your registrations in one SXSW shopping cart. After purchasing your registrations, book you hotel rooms by clicking the link to “request hotel” next to each registration located in your purchase history or using the SXSW Housing link in the SXSW drop down.
Large groups may request up to 15 rooms at any individual hotel. If you need more than 15 rooms, contact SXSW Housing & Travel to help you find the accommodations you need. Our qualified team of Austinites is available to help you with your large group housing needs throughout the season.
Be sure you have a valid credit card handy when booking your reservation(s). Your credit card is only used to guarantee your reservation and no charges are processed at the time of booking. If your hotel requires a deposit, it is collected by the hotel in late February. Your reservation is paid in full, directly to the hotel, upon check-out.
Each hotel’s deposit requirements are located with their amenities information on the Hotel Availability page, in the final step of the booking process, and in your reservation confirmation under “reservation agreement.”
While there are penalties for late cancelations, as long as it’s not within 30 days of arrival, there’s never a charge for SXSW Housing & Travel services. The SXSW Housing Department charges a $50 penalty for each cancellation within 28 days of scheduled arrival.
Individual hotels also charge a penalty for cancelations within 7-30 days of arrival, depending on your room type and hotel. Read your reservation agreement before submitting your hotel request (step 7) to familiarize yourself with the hotel’s policies. Be sure to pay attention to:
- Minimum Stay
- Hotel Cancellation Fees
- Deposit Amount (usually equal to 1-2 nights stay)
- Early Departure Fees
We also recommend that you save your reservation confirmation to reference later, or to quickly reply to with questions.
SXSW Housing & Travel recommends you add your cancellation deadlines to your calendar when you book to avoid penalties.
Still have questions? Contact firstname.lastname@example.org.
Hotel Photo Courtesy of the Hilton Garden Inn