SXSW Accessibility Commitment Statement
Everyone is welcome at SXSW. We strive to make our conference and festivals accessible to the largest number of people possible, and are always looking at ways to remove barriers. If you have accessibility requests or requirements that are not covered on this page, please contact email@example.com so we can work together to find an accommodation.
Accommodation Request | Contact SXSW Accessibility Team | Accessibility Designation | Companion Wristband | Captioning & ASL Interpreting | Audio Description | Accessible Housing | Accessibility Help Desk | Service Animals | Sensory Information | Transportation & Parking | Mobility Devices | Companion Wristband
Please fill out our Accessibility Accommodation Form to submit your request to the SXSW Accessibility Team. You must be a registered attendee to make Accessibility Accommodation requests for SXSW 2024.
The deadline for submitting accommodation requests for SXSW 2024 is February 24, 2024. We will do our best to honor requests after the deadline, however services cannot be guaranteed. If you are a speaker, artist, filmmaker or other invited guest of SXSW, please discuss your accommodation needs with the SXSW staff member that is programming your event. You will be provided a form to request ADA accommodations needed for your event and connected with the Accessibility Team.
Contact the SXSW Accessibility Team
- Email: firstname.lastname@example.org
- Phone: 512-467-7979 (Call/Text)
- In Person: Accessibility Desk in the Austin Convention Center during the event. Event days phone number will be added here at a later date.
An Accessibility Designated SXSW Badge will provide attendees with accessibility needs access to designated seating, use of the ADA Entrance and the ADA shuttle. All designated SXSW accessible seating are based on capacity and provided on a first-come, first-served basis.
To request an Accessibility Designated SXSW Badge, please email email@example.com or request one while picking up your badge onsite.
All registrants attending the in-person event must pick up their own credentials by showing their government-issued photo ID at Registration in the Austin Convention Center.
SXSW does not provide personal aids or guides. Attendees who require additional assistance during SXSW can request a Companion Wristband for a personal aid that provides that assistance to accompany them. The Companion Wristband is paired directly with an Accessibility Designated Badge and does not grant access to any events by itself. The wristband must match the present badgeholder’s name to be valid.
Please contact firstname.lastname@example.org for more information about Companion Wristbands.
Captioning & ASL Interpreting
SXSW provides ASL Interpreters for all keynote sessions and select featured sessions. Additional events may be requested and scheduled by using this Accessibility Accommodation Form. ASL Interpreted events will be listed on the schedule as they become available.
SXSW does not provide ASL interpreters for expos, parties, sponsor events or personal 1:1 to accompany individuals throughout the festival. If you are attending one of these types of events and would like to bring your own interpreter, contact email@example.com about our Companion Wristband option.
Conference Captioning All keynote and featured sessions provide open captioning. Closed captioning is also available for additional sessions by request using this Accessibility Accommodation Form. If your request has been received and confirmed, closed captioning will be accessible on your personal device (phone, iPad, computer) via link provided online. Contact firstname.lastname@example.org if you are having trouble accessing your closed captioning link.
Film Captioning Closed Captions are available for all screenings. Closed captioning equipment is limited and is first come first serve. If you plan to use a closed captioning device at a screening, please fill out the Accessibility Accommodation Form.
Open Captioning will also be available for select screenings. These will be listed on the film schedule as they become available.
Additional questions regarding ASL interpreters and captioning can be directed to email@example.com.
Film Audio Description Audio description will be available for select films. These will be listed on the film schedule as they become available. Audio Description equipment is limited and is first come first serve. If you plan to use a closed captioning device at a screening, please fill out the Accessibility Accommodation Form.
Accessible Housing To request an accessible room online with SXSW Housing & Travel, choose your ideal hotel from our list of available hotel rooms and follow the steps to book. When you reach the “special request field” in step 3 of the booking process (where you’ll also enter your payment information), let us know that you require an accessible room and any other additional details about your stay. We’ll pass this information along to the hotel, so they can accommodate your request.
Accessibility Help Desk
Check back closer to the event for updated Accessibility Desk hours & information.
SXSW allows ADA-recognized service animals trained specifically to assist a person with disabilities at all events. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.
Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and are not permitted at SXSW events.
Sensory sensitivities or challenges with sensory regulation are often experienced by individuals with PTSD, dementia, autism and other similar conditions (1 in 6 individuals). One of the major barriers for these individuals is sensitivity to over stimulation and noise, which is an enormous part of this environment.
Sensory Rooms Please check back closer to the event for sensory room locations.
Film Screenings with strobe effects will be marked in the schedule. If you have questions or concerns about the content or sensory experience of any events, contact firstname.lastname@example.org.
Transportation & Parking
Transportation Austin, in general, is accessible. Be aware that there are some places throughout the City that are historic, or dated and could pose challenges for some who have a disability. Please reach out to email@example.com for questions about specific establishments or areas.
Our advice to attendees is to utilize public transportation, rideshare, or taxi service when available. All public transportation methods have an accessible option.
Shuttle Services SXSW provides a free registrant shuttle service serving the Austin Convention Center and several of our other venues. There is also an ADA accessible shuttle that travels the same route. More information about their accessibility services during SXSW will be available closer to the event.
Parking If you have a government issued disabled hang tag or license plate, you don’t have to pay the parking meters. Private parking lots and garages may have different rules and regulations. If you park near any of the SXSW Shuttle Stops you will be able to request the Accessibility Shuttle to bring you to your desired venue.
At SXSW, wheelchairs and 3- or 4-wheel electric scooters, walkers, canes, and crutches are allowed and are reasonably accommodated. Please know that SXSW does not provide push services for attendees. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Please email firstname.lastname@example.org.
Charging Charging outlets will be available at the Accessibility Desk located on the first floor of the Austin Convention Center. Charging is on a first-come, first-served basis and devices must be secured with a lock or other means of securing the device. SXSW cannot be responsible for unattended devices left charging.
Repair/Rental While visiting SXSW, please feel free to call or visit the Accessibility Desk on the first floor of the Austin Convention Center for a list of local vendors that can assist with rentals or repairs. It is advised to make rental arrangements in advance of your arrival to ensure availability of equipment.
There is no equipment rental of any kind offered by SXSW. Please make your own mobility accommodations, if required. If you need assistance email email@example.com and we will help provide options within the Greater Austin Area
This page will be updated with SXSW 2024 information as it becomes available.