Attendee Services Hub

Explore SXSW resources and tools to help you navigate and access events during the 2022 SXSW Conference and Festivals from March 11-20 in Austin, TX and online.


Welcome SXSW Attendees

 

The Attendee Services Hub is your guide to SXSW 2022, in Austin and online, with a suite of navigation tools and resources to help prepare you for the adventure ahead.

In the Getting Started section, learn how to link your credential and begin building your schedule.

Stay tuned for more 2022 attendee resources including information on event navigation, online platforms, and more coming soon.

Not yet registered? Secure your spot at SXSW 2022 today! All SXSW Badges gain access to SXSW Online, our digital event component which includes live streamed content from Conference sessions to the iconic film and music festivals as well as unique networking opportunities and much more. And if you can’t make it IRL, check out our Online Pass.

For the latest programming and event updates – visit our Email Hub to subscribe to newsletters; check out the SXSW News feed; and follow us on social media – Twitter, LinkedIn, Instagram, and Facebook.

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Getting Started

 

Link Your Credential

After your credential has been purchased, you will receive a registration confirmation email. You can access your link code in that email or in your Cart’s “Purchase History.” For more information, browse the Registration FAQ.

Sign into your SXSW ID account at id.sxsw.com and then paste your link code. Now you’re ready to access registrant-only features such as Chat as well as SXSW Online content in March.

My SXSW

Get the most out your SXSW 2022 experience with the my.sxsw.com checklist to make sure you’re ready to explore and connect across our platforms.

Once you’re signed in and your 2022 credential is linked, explore My SXSW resource links curated based on your personal profile. From viewing your Favorites list on the SXSW Schedule to checking your SXXpress Passes and connecting online with attendees to viewing events from your tv or device, my.sxsw.com has got you covered.

My SXSW

CLEAR Health Pass

As part of the entry requirements for SXSW 2022, all attendees must provide proof of vaccination or a negative Covid-19 test in order to enter, and to maintain credentials.

For the most efficient entry possible, attendees who intend to share proof of vaccination should sign up for CLEAR and complete their screening before arriving.

Please see our Covid-19 Guidelines for complete information on entry requirements and testing protocols.

CLEAR App

Build Your Schedule

Explore the SXSW Schedule and customize your own list of must-see events as 2022 programming is added throughout the season. Date, time, and venue details will automatically update when that information is available closer to the event.

SXSW Schedule

Download the Mobile App

With SXSW GO, the official mobile app of SXSW, build and sync your customized schedule with all your devices and network with other attendees. Plus, access Event Navigation Tools to make the most out of your SX experience in real time during the event.

iOS Android

SXSW Social

SXSW Social is a tool that allows SXSW registrants to search for other attendees, as well as book or modify your hotel reservation. Upload your SXSW Badge photo in advance, add a bio, and connect with new colleagues and friends before, during, and after SXSW 2022.

SXSW Social

SXSW Online

 

SXSW 2022 is both in-person and online, simultaneously, for the first time.

SXSW Online, our digital event component, takes place in web, mobile, TV apps, XR environments, and mentoring platforms. Content includes 24/7 streaming across three channels, plus on-demand Keynotes & Featured Sessions, Conference Sessions, Film Screenings, Music Showcases, Audio Session Recordings, and Special Events.

All SXSW Badges and Online Passes receive access to SXSW Online.

A hybrid experience means registrants have even more ways to explore and interact with SXSW from any device, anywhere!

SXSW Online Set Up

Access to SXSW Online is now available for all SXSW Badges and Online Passes. Sign in and make sure your credential is linked to begin.

Make the most of the event by connecting with other attendees online with SXSW Chat via SXSW Social.

Download Official Mobile & TV Apps

Registrants can watch SXSW Online content via the SXSW Schedule or SXSW TV. Live sessions and events will be available across multiple Channels within the platform each day followed by on demand viewing.

Download the SXSW TV app from your connected TV app store for Apple TV, Roku, Fire TV, and Android TV as well as on iOS and Android.

SXSW TV

Online Events Overview

Sign up in the SXSW Schedule by clicking the “RSVP” button on the top right to book your online Mentor Sessions and secure your place at select online Film Festival screenings.

Online Events Schedule

RSVP to Events

Online Film Screenings
Some SXSW Online Screenings have limited capacity and require RSVP via the SXSW Schedule and SXSW GO mobile app.

Certain film content may also be geo-blocked due to rights and the distributor’s discretion.

Online Screenings Guide

Online Mentor Sessions Elevate your professional development game with Online Mentor Sessions with industry experts from the world’s of tech, film, and music. Advance sign up is required – learn more about RSVPs and this year’s group of Mentors here.

Mentorly

XR Experience

XR Experience (formerly SXSW Online XR) will once again bring SXSW and Austin into the virtual world! We plan to showcase live panels, meetups, special events, live theatre performances, SXSW Film Festival Poster Gallery, and an array of projects from the XR Experience program.

Information on how to enter SXSW XR Experience World will be available from Friday, March 11 at the SXSW XR Help Desk.

XR Experience

Online Expo

Each year, SXSW hosts world-class Exhibitions featuring dynamic organizations and thought leaders that are changing the game and looking to share their stories and ideas. The exclusive digital-version of the expo is back for 2022.

Download the SXSW Expo App for iOS and Android to explore our 2022 exhibitions online.

In the app, learn more about each company and connect with top creative organizations by messaging or scheduling meetings directly. Access exhibition floor maps, Help Desk resources, and more.

SXSW Expo App

On Demand Content

Following the event, SXSW Online video on demand content will be available to all SXSW Badges, SXSW Online Passes, and the new SXSW After Pass until April 17, 2022.

Where to Watch

  • SXSW Schedule: Watch Online content in event listings in the Schedule. Look for VOD and ONLINE icons to indicate what content is available and how to watch it.

  • SXSW TV app: SXSW TV is available on Apple TV, Fire TV, Roku, and Android TV. For mobile, SXSW TV is available on iOS via Airplay and Android via Chromecast.

After Pass Content

  • Video on demand (VOD) Conference Keynotes and Featured Speakers, and select Sessions
  • Audio session recordings
  • A sampling of Official Music Festival Showcases
  • SXSW Digital Creative Industries Expo
  • Access to SXSW Social to network with other attendees

VOD Content

Review the Official Mobile & TV Apps page for an overview of our apps and how to use them.

General Event Access

 

How Access Works

There are four SXSW Badge types: Platinum, Interactive, Film, and Music.

Badges are tied to three access types:

  • Primary: admitted first
  • Secondary: admitted second, after primary line
  • Convergence: one line where all badges have equal access

A Platinum Badge grants you primary access to ALL events. With an Interactive, Film, or Music Badge, you have primary access to the respective Conference tracks and events of your badge type, plus secondary access to other tracks and events outside your badge type, giving you the chance to experience more of what SXSW has to offer.

All SXSW Badges gain access to SXSW Online, our digital event component which includes live-streamed and on-demand content from Conference sessions to the film and music festivals as well as unique networking opportunities – more information coming soon.

The SXSW Online Pass accesses all online event components only.

How to Find Access

The icons on signage that match your badge type indicate which access line you join: primary or secondary.

Icons for Platinum, Interactive, Film, and Music can be seen below listed in order, left to right.

Platinum Badge Icon Interactive Badge Icon Film Badge Icon Music Badge Icon

Event Status

Plan ahead with the Event Status feature which allows our registrants to check the current status of a room or a venue’s remaining capacity. A Green-Yellow-Red system appears on the SXSW GO app, the online SXSW Schedule, and on the digital Event Status Boards located around the Austin Convention Center and other venues.

Venues

SXSW events take place at various Official Venues across Austin. Review each venue’s specific bag policy, mask requirements, and other protocols before you go! On each Venue’s event page in the SXSW Schedule, access their company website to learn more. Explore the Film Access section for Paramount and Stateside Theatre requirements for Film screenings.

Venue Size
Both the SXSW GO app and the SXSW Schedule will show room size information as small, medium, or large for any venue to help you plan your schedule.

  • Small = 0-249
  • Medium = 250-599
  • Large = 600+

Venues

SXXpress Passes

SXXpress (South by Express) Passes allow registrants to request priority access to individual Conference Sessions, Music Festival Showcases, Film Festival Screenings, Comedy Festival Showcases, and select parties.

You can request a SXXpress Pass for events that you have primary access to through the SXSW Schedule or SXSW GO app starting at 9am the day before your desired event.

Passes are distributed via email, Apple Wallet, and Google Pay. Registrants can request passes prior to picking up their badge as long as they have linked their badge.

SXXpress Pass allotment and event eligibility varies by badge type:

  • Platinum registrants may request up to three passes per day, for access to Conference Sessions, Film Festival Screenings, Music Festival Showcases, Comedy Festival Showcases, and Parties (Interactive/Film/Music Opening Parties and Film Intermission Party).
  • Interactive registrants may request up to three passes per day, for access to Interactive and Convergence Sessions, Comedy Festival Showcases and Interactive Opening Party.
  • Film registrants may request up to two passes per day, for access to Film Screenings, Film and Convergence Sessions, Comedy Festival Showcases and the Film Opening Party and Intermission Party.
  • Music registrants may request up to two passes per day, for access to Music Showcases, Music and Convergence Sessions, Comedy Festival Showcases and the Music Opening Party.

Learn more about SXXpress Pass access, request periods, event lines, and more on the SXXpress Pass page.

SXXpress Passes

Conference Access

 

Encore Sessions

Each year at the SXSW Conference, the multitude of high-profile topics bring a high demand for sessions across 15 Tracks of programming. While Conference sessions can quickly fill up, Encore Sessions provide additional opportunities to experience this season’s most compelling content.

Check the SXSW Schedule for Encore Sessions additions during the SXSW Conference from March 11-20.

Film Festival Access

 

How to Access In-Person Screenings

Be sure to arrive early! You should arrive 1 hour before screening time. When you arrive, look for the line that corresponds to your badge type.

SXXpress
Film and Platinum badgeholders can reserve SXXpress Passes in the SXSW GO mobile app and on the SXSW Schedule starting at 9am the day before each screening.

Primary Access

  • Queue Cards: Distributed to Platinum and Film badgeholders starting one hour before screening time, and will be handed out until capacity has been met.This ensures your admission as long as you stay at the venue and are in line when seating begins.
  • Buffer Cards: After all available Queue Cards are distributed, Buffer Cards will be handed out to remaining badgeholders. While these cards do not guarantee entry to the venue, they will help Film and Platinum badgeholders to secure a seat if any become available.

Secondary Access
If seats still remain after Primary Badgeholders are admitted, Film Wristbands, Music Badges, and Interactive Badges may access a screening via the Secondary Access Line.

Single Admission Rush Ticket Sales
If seats still remain after Primary and Secondary Access are admitted, single admission rush tickets will be sold for $20 starting 15 minutes before showtime at the venue box office. It’s more likely that tickets will be available for sale at larger venues: Paramount Theatre, SXSW Film Theater at ACC, Rollins Theatre, and ZACH Theatre. Single tickets are not available for online screenings.

You can check the Film Status Board or see the event status in the SXSW GO app and on digital Event Status Boards located around the ACC and other venues to see if a screen has seats remaining.

Bag Policy

Paramount and Stateside Theatres have a Clear Bag Policy to minimize contact that a bag search would require. Clear bags should not exceed 14”x12”x6” (35x30x15cm) in size. Small, non-clear clutch bags will be allowed, and should not exceed 4.5”x6.5” in size. The following personal items are NOT permitted: food or beverage of any kind, weapons of any shape or size (including firearms, explosives, pocket knives, etc.), cameras or recorders of any kind.

Diaper bags (when a child is present), medically necessary items (including breast pumps), jackets and coats are permitted but subject to inspection. SXSW Registrant bags – received at Registration badge pickup – will be allowed.

How to Access Online Screenings

SXSW Online Screenings are only available to Platinum, Film, Music, Interactive Badgeholders and Online Pass holders. Single tickets are not available for Online Screenings.

Some SXSW Online Screenings have limited capacity and require RSVP. Film RSVP opens on Tuesday, March 1 at 11am CT on the SXSW Schedule and SXSW GO mobile app.

Certain film content may also be geo-blocked due to rights and the distributor’s discretion.

Online Screenings Guide

Housing & Travel

 

Book & Double Check Your Flight

Book flights early at the best available rates to save — you have much more important things to spend your money on, like tacos and barbecue. MeetingsComplete, the Preferred Airfare Provider for SXSW, is a user-friendly online airfare booking engine for domestic and international flights to help you plan your trip to Austin.

At travel.sxsw.com, you can find flights from a multitude of airlines to Austin from your hometown, with the option to sort by price, duration, and number of stops. The skies get busy in Austin around March, so be sure to check for flight delays before leaving for your airport.

Once you arrive in Austin, don’t wait around for a ride at the airport! After you book your flight, switch over to the car hire tab in the travel tool and have a ride waiting for you when you fly in. Browse more transportation options on the Getting Around page.

Badge Pickup

 

The Austin Convention Center (500 E Cesar Chavez St, Austin, TX 78701) in Exhibit Hall 1 is the main registration location to pick up all SXSW Badges.

Use this handy Walking Map with distances and times listed from downtown venues to the closest Austin Convention Center entrance. For directions directly to Registration or from locations not featured on this map, set “SXSW Registration” as your destination in Google Maps to find the best route.

To pick up your SXSW 2022 Badge, you must present a government-issued ID and provide proof of a completed primary vaccination series against Covid-19 or a recent negative Covid-19 test in order to pick up your SXSW 2022 Badge. To expedite the badge pickup process, upload your photo to your SXSW Social account ahead of time.

Registration FAQ

Registration Hours

Sunday, March 6 |​ 4:00 pm – 8:00pm

Monday, March 7​ | 8:00 am – 8:00 pm

Tuesday, March 8​ | ​8:00 am – 6:00 pm

Wednesday, March 9​ | ​8:00 am – 6:00 pm

Thursday, March 10 | ​8:00 am – 11:00 pm

Friday, March 11​ | 8:00 am – 11:00 pm

Saturday, March 12 | ​8:00 am – 9:00 pm

Sunday, March 13​ | ​9:00 am – 9:00 pm

Monday, March 14 | ​9:00 am – 10:00 pm

Tuesday, March 15​ | ​9:00 am – 10:00 pm

Wednesday, March 16​ | ​9:00 am – 10:00 pm

Thursday, March 17​ | ​9:00 am – 8:00 pm

Friday, March 18​ | ​9:00 am – 7:00 pm

Saturday, March 19​ | ​9:00 am – 3:00 pm

For more information on getting to the heart of SXSW from wherever you are staying in Austin, browse the Getting Around page for a comprehensive list of transportation services and other resources.

Other Registration Services

  • Housing and Travel Desk
  • Speaker Help Desk
  • Filmmaker Check-in
  • Artist Info
  • Marketing Client & Exhibitor Help Desk
  • Sponsorship Help Desk
  • Press Help Desk
  • SXXpress and SXSW GO Help Desk

COVID-19 Testing Centers & Mask Requirements

Located in Exhibit Hall 2 at the Austin Convention Center, the SXSW Testing Center will provide no out-of-pocket cost COVID-19 testing supplied by Nomi Health to any participant of SXSW and SXSW EDU, March 6-19. Testing is available for ALL SXSW participants, both credentialed and non-credentialed.

In addition to the main testing site, pop-up locations will be available at the Wellness Expo at Palmer Events Center, March 10-14, and the Outdoor Stage at Lady Bird Lake at 900 W Riverside Drive, March 13-19.

Learn more about testing registration and testing center hours here.

Masks will be required in all conference session rooms, exhibitions, registration, and pre-function areas, and as determined by individual venues and client spaces. Masks are strongly encouraged indoors in all other areas and where social distancing cannot be maintained.

Covid-19 Guidelines

Family Room

 

The Mother’s Room and Family Room lounge, sponsored by Supergoop!, is located in Meeting Room 1 on the first floor of the Austin Convention Center, and is open 9:30am – 6:30pm daily from Friday, March 11 – Saturday, March 19. The Mother’s Room is screened off from the Family Room with a separate entrance, and is reserved for breastfeeding mothers.

The Family Room is available for parents and families needing a place to care for children, change diapers, or have a quiet space to get away. Amenities such as a fridge to keep breast milk, lounge couches and chairs, diaper changing tables, Supergoop! sunscreen, puzzles, coloring books, convenience & comfort items, and more are available.

More Resources

 

Attendee Safety

Safety is a top priority for SXSW. We work closely with local, state, and federal agencies year-round to plan for a safe event.

Please review our Attendee Safety page for a list of general safety resources including emergency and non-emergency contact information, bag policies, code of conduct, Austin street closures, and more.

Attendee Safety

Accessibility

SXSW provides reasonable accommodations to make our events accessible for all attendees and participants. Explore the SXSW Accessibility page for more information.

Accessibility

Code of Conduct

SXSW is not a place for behavior that is inappropriate, off-topic, disruptive, abusive, or illegal. Review the SXSW Code of Conduct and report any inappropriate behavior by emailing conduct@sxsw.com.

Code of Conduct

Support

Customer support can be found by contacting the following:

  • For more general questions, start with the SXSW FAQs.
  • Help purchasing registrations, redeeming coupons, and customer service. Email reg@sxsw.com.
  • Help with access to Online Event content can be found at the Virtual Help Desk, accessible to registrants when logged in. For help with compatibility with browsers or hardware/software, please email techsupport@sxsw.com.
  • Help with general information and questions about SXSW. Email info@sxsw.com.

FAQs

SXSW Tips

 

Pack For Every Occasion – Be Weather Ready

SXSW is more than just a conference. You’ll be attending sessions, meeting potential clients, viewing films, networking at clubs, and hopping from one showcase to the next. If you’ve ever been to Austin, you know that the weather can be unpredictable — be sure to check weather forecasts before you set off each day. That being said, Austin is a really casual city. If you want to attend panels in your pajamas, we won’t judge.

Plan To Walk… A Lot

For those of you in fitness challenges counting your steps — get ready to score big this March! You’re going to be doing a lot of walking, so be comfort-conscious when selecting footwear. If you can manage it, you may want to have a change of shoes (and socks!) available. Your feet will thank you.

To help you plan a timely arrival to downtown SXSW events, we’ve created a handy Walking Map with distances and times listed from downtown venues to the closest Austin Convention Center entrance. For directions directly to Registration or from locations not featured on this map, set “SXSW Registration” as your destination in Google Maps to find the best route.

Hop on a SXSW Shuttle

A free circulating shuttle route runs between the Austin Convention Center and most SXSW venues. Plan accordingly to make it to your event on time – explore routes and daily hours of operation. Keep up with the status of the shuttles on the SXSW Shuttle Tracker.

Stay Hydrated

We strongly recommend that you pack sunscreen and a reusable water bottle. The Texas heat can be dehydrating and the air in the convention center can be quite dry, but you’ll find water stations throughout the building to refill your bottle and stay hydrated.

Make a Schedule

You don’t have to stick to it, but having a place to start will make all the difference. The process of making your schedule is a useful discovery tool for events. Use the SXSW Schedule or SXSW GO mobile app to build your customized schedule. Events can be filtered by conference, festivals, event type, venue, and time. Simply click the star next to the event’s listing to add it to your schedule.

Explore events outside of your industry! All registrants have secondary access to events not associated with their badge type. Our Convergence programming spotlights cross-industry topics and encourages networking between registrants from many different fields of expertise.

Use event navigation tools to help you navigate and access conference and festival events. Review our Attendee Safety page for general safety guidelines and resources.

Find a New Collaborator

SXSW provides unlimited networking opportunities in an eclectic, social atmosphere. Even if you arrive in Austin on your own, you’ll be saying heartfelt goodbyes at the end of the week. Connect with other registrants at various Exhibitions, session formats including mentor sessions, meet ups, lounges and parties, and more.

Set up your profile on SXSW Social and use the Chat feature to network with other attendees before, during, and after the event.

Pace Yourself

You will have the urge to hit the ground running and try to cram as much into your first day as possible. Resist it! You will only be overwhelmed and disappointed with yourself that you don’t have the energy to go to that great evening event you had your heart set on. Experienced registrants know that SXSW is a marathon, not a sprint.

Enjoy your SXSW adventure!

Explore SXSW

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