Accessibility

GENERAL TERMS OF ACCOMMODATIONS FOR ATTENDEES WITH DISABILITIES

WHOLE CONFERENCE INFORMATION

Contact access@sxsw.com as soon as possible with any questions or specific accommodation requests. During the conference, information is available at all Info Booths in the Austin Convention Center.

Attendees with disabilities who require the assistance of an attendant during SXSW can request an Accessibility Designated badge through Registration. The Accessibility Designated badge allows for a Plus-1 Accessibility Wristband for a companion. When you purchase your credential online, please follow up with an email to either access@sxsw.com or reg@sxsw.com requesting an Accessibility Designated Badge. When picking up badges, go through the Help Desk in Registration to pick up the Plus-1 Accessibility Wristband. The following rules apply:

  • One Plus-1 Accessibility Wristband per Accessibility Designated badge holder. Bearer of the Plus-1 Accessibility Wristband must be accompanied by the person with an Accessibility Designated badge.
  • The Plus-1 Accessibility Wristband does not grant access to any events by itself. All registrants must pick up their own credentials by showing their state-issued photo ID at Registration.

Service animals trained specifically to assist people with disabilities are welcome at all events. At all outdoor events where there are port-o-potties, accessible facilities will be provided.

The Conference does NOT provide:

  • DEVICES that are personal or individually prescribed, such as wheelchairs, prescription eyeglasses, or hearing aids.
  • SERVICES of a personal nature, such as assistance in eating, toileting or dressing, or the pushing of wheelchairs. Specific circumstances are detailed below.

PATRONS WHO ARE BLIND/VISION IMPAIRED

Patrons and presenters who are blind or have vision impairments should contact us at access@sxsw.com as soon as possible to discuss reasonable accommodations. During normal business hours, SXSW volunteers will be available to read information to patrons requesting accommodation.

PATRONS WHO ARE DEAF AND HARD OF HEARING

Patrons and presenters who are deaf or hard of hearing should contact access@sxsw.com as soon as possible to discuss reasonable accommodations and to schedule interpreters for conference events, such as keynote presentations, panels, Accelerator, and awards. Such services are available on a first-come, first-served basis as the interpreters are available. SXSW will engage a professional ASL interpreting agency to provide quality American Sign Language interpreters, as needed.

Deaf presenters will be provided interpreters for their own presentations, but accommodation(s) at other Conference panels and events must be requested by all non-presenters.

At all conference events where there is seating, SXSW will establish accessible sections for the deaf or hard of hearing. Seats will be reserved for any accommodated patron and Plus-1 Accessibility Wristband, but only until the event starts, after which unclaimed seating will be opened to the general audience.

SXSW does not provide interpreters to accompany individuals to trade shows, satellite events or parties. We will work to find an agency that will provide pre-certified interpreters at no cost to conference participants for such events. This free service is dependent on sufficient notice and is subject to availability. Requests for interpreting at these types of events should be emailed to access@sxsw.com.

The Conference does NOT provide connections to sound boards.

The Film Festival Guide designates which movies are closed-captioned or subtitled. Interpreting during screening of movies is provided only on a limited basis dependent on filmmaker, venue and sufficient notice.

The musical performances at Auditorium Shores will be accessible, featuring a professional ASL interpreting agency, but the Conference does NOT provide interpreting at independent music venues.

PATRONS WHO ARE MOBILITY IMPAIRED

Patrons and presenters with mobility impairments should contact access@sxsw.com as soon as possible to discuss and arrange accommodations.

Wheelchairs and 3- or 4-wheel electric scooters are allowed and are reasonably accommodated. Users of any other mobility devices should contact access@sxsw.com. Charging stations are provided throughout the Austin Convention Center; information on locations and specifications is provided at all Info Booths.

Presenters who are mobility impaired should contact access@sxsw.com as soon as possible to arrange for a wheelchair lift to provide access to stages.

The Conference does NOT provide push services for presenters or patrons. Attendants are allowed with the Plus-1 Accessibility Wristband. For questions please email access@sxsw.com.

At all events where there is seating provided, accessible sections will be established for mobility-impaired and Plus-1 Accessibility Wristband. Seating for panels, keynote presentations, awards ceremonies and other popular events fills up quickly. Space for a mobility device and one companion is on a first-come first-served basis and is not guaranteed.

Auditorium Shores is a large outdoor venue with natural terrain. Attendance may require covering large distances over grassy, uneven and sometimes muddy ground. The accessible viewing platform is on the eastern side of the venue. The accessible viewing platform is available to patrons who use mobility devices plus one adult companion and children, as applicable. Information is available on directional signs or from any volunteer. SXSW takes place throughout downtown Austin. Traffic may be congested and parking can be scarce. Patrons should be prepared to travel long distances. Available transportation services include the following:

SXSW will provide an accessible van for attendees who use mobility devices. The van will only be available for pick-ups and drop-offs on existing SXSW shuttle routes. Attendants wearing a Plus-1 Accessibility Wristband may accompany mobility-impaired patrons in the van. To schedule the SXSW accessible van, please call 405-TRANSPO. Information on shuttle stops is available from volunteers at the Info Booths in the Austin Convention Center, or on the SXSW Shuttles page.

Accessible taxis servicing locations not covered by free SXSW shuttles include:

  • Yellow Cab: 512-452-9999 / Website
  • Austin Cab Company: 512-478-2222

Public transportation information is available at: http://www.capmetro.org/accessibility.

Check back closer to SXSW 2018 as we confirm garages that accommodate wheelchair accessible vans. Below is what we anticipate will be available.

E. 7th and San Jacinto Parking Garage

  • 5 ADA parking spots

Hilton Hotel Parking Garage

  • 500 E. 4th St., Austin, TX 78701. Entrance on Red River: 6 ADA parking spaces Austin Convention Center Parking: 5th Street Garage
  • 601 East 5th Street, entrance on 5th Street, between Red River and Sabine streets: 7 ADA parking spaces on the ground floor
  • Upper levels: 10 ADA parking spaces with no more than 6’ 11” clearance Hobby Building State Parking Garage
  • 300 San Antonio St., Austin, TX 78701. 5 ADA parking spaces.
  • Entrance on Nueces and San Antonio

Silicon Labs

  • 400 W. Cesar Chavez St., entrance on San Antonio: 5 ADA parking spaces
  • 200 E. Cesar Chavez St., entrance on Colorado: 5 ADA parking spaces
  • Both parking garages are pay-to-park
  • Self parking starts at 3pm & valet parking starts at 5pm Austin Convention Center Parking: 2nd Street Garage
  • 201 East 2nd Street, entrance on Brazos: 19 ADA parking spaces
  • Due to the age of the building (built prior to ADA Federal requirements), clearance throughout the structure is 6’9”

Radisson Hotel

  • 111 E Cesar Chavez St. Austin, TX 78701, 8 handicap parking spaces in the garage. Due to the age of the building (built prior to ADA Federal requirements) the clearance throughout the structure is 6’9”.

Four Seasons Hotel

  • 98 San Jacinto Blvd., Austin, TX 78701. 4 ADA spaces

Sheraton Hotel

  • 701 E. 11th St., Austin, TX 78701. 7 ADA spaces

Omni Hotel

  • 700 San Jacinto, Austin, TX 78701. Entrance on E. 8th St., 3 ADA spaces

Corazon Building

  • 1000 E. 5th St., Austin, TX 78702. Entrance on San Marcos. 7 ADA spaces

Palmer Event Center – 900 Barton Springs Rd.

  • 900 Barton Springs Road: ADA parking spaces are available on all levels, near the elevators
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