Credit Card Guarantee
A valid credit card is required to secure and book your reservation but is not charged at the time of booking. Hotels will charge an advance deposit to the credit card on file when they receive SXSW Housing & Travel reservations in the month leading up to the event. If you need to update the credit card number on file you must provide the new card information to SXSW no later than Friday, February 17. After February 17, we cannot guarantee that the deposit will be charged to the updated card.
If a card is no longer valid and the hotel is unable to charge your deposit, they may cancel your reservation. It is your responsibility to maintain a valid credit card number on your reservation from booking to arrival.
Guests are required to present a physical credit card at check-in for payment of room, tax and incidental charges. It is your responsibility to know your method of payment upon check-in.
If you are traveling without the credit card to be charged or the credit card is not in your own name (e.g. a company card that does not belong to the employee) you must provide a Credit Card Pre-Authorization form directly to the hotel before arrival. Hotels will not accept these forms until one month prior to arrival.
Credit Card Pre-Authorization
It is your responsibility to know your method of payment upon check-in. If you do not intend to travel with the credit card you plan to use to pay for the reservation, you must submit a Credit Card Pre-Authorization form to the hotel before you arrive. The form can be used to charge room, tax, and/or incidentals. Use the form when the credit card is not in your name (e.g. a company card that does not belong to the employee).
How to Submit Your Credit Card Pre-Authorization Form
Once you receive a reservation confirmation number from the hotel you can submit your credit card details directly to the hotel in late-February or early-March. The hotel must have your confirmation number in order to be able to process your credit card authorization.
You can access hotel Pre-Authorization forms here to complete no later than mid-February.
Credit card pre-authorization is the best method to pay for your stay without a physical credit card. If you need to pay for your room & tax in advance you can do so when the hotel charges a deposit. Please note that the hotel will still require a card to guarantee incidentals at check-in.
If you still have questions, please contact email@example.com for further instruction.
Most hotels charge a deposit to the card on the reservation when they receive the SXSW reservations in late-February or early-March. This information is outlined in the ‘Reservation Agreement’ section of your reservation confirmation email.
If you’d like to update the credit card details on file you must provide the new card information to SXSW no later than Friday, February 17. After February 17, we cannot guarantee the deposit will be charged to the updated card. If a credit card is no longer valid the hotel will be unable to charge the deposit, and may cancel your reservation.
You can update your credit card details via the Request for Change link in your confirmation email, your SXSW Social Account, or the same Shopping Cart used to purchase your registration.
How to Change or Cancel Reservations & Waitlist Requests
Changes and cancellations must be made through SXSW Housing & Travel only. You cannot make changes or cancellations with the hotel directly. See below for instructions.
- To change or cancel use the ‘Request for Change’ link in your reservation confirmation email.
- Choose your reservation from the drop-down (only your reservation should be listed).
- Make the changes or click ‘Cancel.’
- Click ‘Submit’ at the bottom of the page.
Questions? Check out our Housing FAQs.
Please review all change requests carefully before submitting. Canceled nights will likely not be reinstated.