Credit Card Guarantee
A valid credit card is required to make a reservation but is not charged at the time of booking. It is simply used to secure your reservation. Most hotels charge an advance deposit to the credit card when they receive our reservations in late February/Early March. Other hotels check the credit card’s creditworthiness and hold it as a guarantee of payment.
If you’d like to change the credit card number on file you must provide that number to SXSW no later than February 15. After the deadline, we cannot guarantee that the new credit card information will be updated by the hotel before the deposit is charged.
Guests are required to present a credit card at check-in for payment of room, tax and incidental charges. If you will be traveling without the credit card to be charged or the credit card is not in your own name, you must supply a credit card pre-authorization form directly with the hotel before arrival. If you must pre-pay for your hotel room, contact email@example.com for more information.
Credit Card Pre-Authorization
It is your responsibility to know your method of payment upon check-in. When you arrive at your hotel, you must provide them with a valid credit card to pay for the reservation and any incidentals charged to the room.
If you do not intend to travel with the credit card you plan to use to pay for the reservation, you must submit a credit card authorization form to the hotel before you arrive. This allows you to charge your reservation, tax and (if required) incidentals to a card that is not in your name (e.g. a company card that does not belong to the employee).
The hotel does not receive reservations made with SXSW Housing until the end of February. When the hotel processes your reservation you will receive another reservation confirmation containing your confirmation number. Once you receive your confirmation number you are able to provide the hotel with the Pre-Authorization form.
SXSW Housing & Travel has collected the pre-authorization forms from most of our hotels. Check back in February to download a copy of your hotel’s credit card authorization form.
While credit card pre-authorization is the recommended method, you may also elect to pay room & tax in advance. Please note that the hotel will still require a card to guarantee incidentals at check-in.
If pre-payment of your hotel reservation is necessary, please contact firstname.lastname@example.org for further instruction.
Most hotels charge a deposit to the card on file when they receive the SXSW reservations from us in late February or early March. This information is outlined under the reservation agreement section of your reservation confirmation email.
If you’d like to change the card number on file you must provide that number to SXSW no later than Feb 15. After the deadline, we cannot guarantee that the new credit card information will be updated by the hotel before the deposit is charged.
You can update your credit card via the link to make changes in your reservation confirmation, your SXSW Social Account, or the same Shopping Cart used to purchase your registration.