Credit Card Guarantee
A valid credit card is required to secure and book your reservation but is not charged at the time of booking. Most hotels also charge an advance deposit to the credit card on file when they receive SXSW Housing & Travel reservations in the month leading up to SXSW. Other hotels check the credit card’s creditworthiness and hold it as a guarantee of payment.
If you’d like to update the credit card number on file you must provide the new card information to SXSW no later than Friday, February 15. After February 15, we cannot guarantee that the deposit will be charged to the updated card.
If a card is no longer valid and the hotel is unable to charge your deposit, they may cancel your reservation.
Guests are required to present a physical credit card at check-in for payment of room, tax and incidental charges. If you will be traveling without the credit card to be charged or the credit card is not in your own name, you must supply a credit card pre-authorization form directly with the hotel before arrival. If you must pre-pay for your hotel room, contact firstname.lastname@example.org for more information.
Credit Card Pre-Authorization
It is your responsibility to know your method of payment upon check-in. When you arrive at your hotel, you must provide them with a valid credit card to pay for the reservation and any incidentals charged to the room.
If you don’t intend to travel with the credit card you plan to use to pay for the reservation, you must submit a credit card authorization form to the hotel before you arrive to charge your reservation, tax, or incidentals to a card that isn’t in your name (e.g. a company card that does not belong to the employee).
How to Submit Your Credit Card Authorization Form
You will submit your credit card directly to the hotel in late February or early March after you you’ve received your confirmation number in a final email confirmation from the hotel. The hotel must have assigned your confirmation number in order to be able to process your credit card authorization.
SXSW Housing & Travel will collect pre-authorization forms from most of our hotels and they will be made available here to download and fill out no later than Friday, February 15. You will follow the instructions and contact information provided on the form or online link to submit your form to the hotel directly.
Credit card pre-authorization is the best method to pay for your stay without a physical credit card. If you need to pay for your room & tax in advance. Please note that the hotel will still require a card to guarantee incidentals at check-in.
If pre-payment of your hotel reservation is necessary, please contact email@example.com for further instruction.
Most hotels charge a deposit to the card on file when they receive the SXSW reservations from us in late February or early March. This information is outlined in the ‘reservation agreement’ section of your reservation confirmation email.
If you’d like to update the credit card number on file you must provide the new card information to SXSW no later than Friday, February 15. After February 15, we cannot guarantee that the deposit will be charged to the updated card. If a card is no longer valid and the hotel is unable to charge your deposit, they may cancel your reservation.
You can update your credit card via the link to make changes in your reservation confirmation, your SXSW Social Account, or the same Shopping Cart used to purchase your registration.