Credit Card Guarantee
A valid credit card is required to make a reservation, but is not charged at the time of booking. It is simply used to secure your reservation. Most hotels charge an advance deposit to the credit card when they receive our reservations in mid to late February. Other hotels check the credit card’s creditworthiness and hold it as a guarantee of payment.
If you’d like to change the credit card number on file you must provide that number to SXSW no later than February 15. After the deadline, we cannot guarantee that the new credit card information will be updated by the hotel before the deposit is charged.
Guests are required to present a credit card at check-in for payment of room, tax and incidental charges. If you will be traveling without the credit card to be charged or the credit card is not in your own name, you must supply a credit card pre-authorization form directly with the hotel before arrival. If you must pre-pay for your hotel room, contact firstname.lastname@example.org for more information.
Credit Card Pre-Authorization
Guests may provide their billing information and authorization to the hotel in advance. Most hotels allow guests to pre-authorize room & tax, incidentals or both.
The hotel does not receive reservations made with SXSW Housing until the end of February. When the hotel processes your reservation you will receive another reservation confirmation containing your confirmation number. Once you receive your confirmation number you are able to provide the hotel with the Pre-Authorization form.
SXSW Housing & Travel has collected the pre-authorization forms from most of our hotels. Download and fill out the form for your hotel and fax it to the hotel after you receive your confirmation number via email. If you do not see your hotel’s pre-authorization form listed below you may reach out to the hotel directly or email us at email@example.com for further instruction.
Credit Card Authorization Forms
Hilton Austin Downtown & Westin Austin Downtown:
These hotels do not offer a CC Authorization Form. When you receive your confirmation number from the hotel, contact them directly. Their phone number will be located in the same email that will contain your confirmation number.
While credit card pre-authorization is the recommended method, you may also elect to pay room & tax in advance. Please note that the hotel will still require a card to guarantee incidentals at check-in.
If pre-payment of your hotel reservation is necessary, please contact firstname.lastname@example.org for further instruction.
Most hotels charge a deposit to the card on file when they receive the SXSW reservations from us in late February or early March. This information is outlined under the reservation agreement section of your reservation confirmation email.
If you’d like to change the card number on file you must provide that number to SXSW no later than Feb 15. After the deadline, we cannot guarantee that the new credit card information will be updated by the hotel before the deposit is charged.
You can update your credit card via the link to make changes in your reservation confirmation, your SXSW Social Account, or the same Shopping Cart used to purchase your registration.